Refund and Returns Policy

Last Updated: August 24, 2026

Thank you for using Matewed. Because many of our products and services involve digital files, AI-generated content, customized designs, or services created specifically for customers, our refund policy differs from that of physical products.

1. Digital Products

Most digital products purchased from Matewed are non-refundable once the product has been successfully delivered or downloaded.

This is because digital products can generally not be physically returned.

2. AI-Generated and Customized Products

AI-generated images, designs, content, videos, avatars, and other customized products are created based on customer-provided information, prompts, requirements, or preferences.

Once a customized order has been generated or production has started, the order may not be eligible for a refund.

3. Service Orders

For AI-powered or creative services, you may request cancellation before work has started.

Once substantial work has begun, a refund may not be available.

4. Incorrect or Defective Delivery

If you receive:

• The wrong product

• A corrupted or inaccessible digital file

• A significantly incomplete order

• A technical error that prevents you from receiving your purchased product

please contact us as soon as possible.

We may, at our discretion, provide:

• A corrected file

• A replacement

• A revised version

• Store credit

• A partial or full refund, depending on the circumstances

5. Revision Requests

For customized AI-generated services, minor revisions may be offered depending on the specific product or service purchased.

A revision does not automatically qualify for a refund.

Please review the product or service description before placing an order to understand what revisions, if any, are included.

6. Duplicate Purchases

If you accidentally purchase the same digital product or service more than once, please contact us. We may review the transaction and, where appropriate, issue a refund for the duplicate purchase.

7. Unauthorized Transactions

If you believe that a payment was made without your authorization, contact us immediately.

We may request additional information to verify the transaction before determining the appropriate resolution.

8. How to Request a Refund

To request a refund, contact Matewed through our website and provide:

• Your name

• Order number

• Email address used for the purchase

• Product or service purchased

• Reason for the refund request

• Relevant screenshots or supporting information, if applicable

Refund requests should be submitted as soon as possible after the issue occurs.

9. Refund Processing

If a refund is approved, it will generally be issued through the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

10. Non-Refundable Situations

Refunds may not be available when:

• You simply change your mind after receiving a digital product

• You downloaded or accessed the digital product

• A customized product has already been generated

• You provided incorrect information or instructions

• The product does not meet expectations based solely on subjective preference

• You violate our Terms and Conditions

• You fail to provide required information needed to complete the service

11. Changes to This Policy

Matewed reserves the right to update this Refund and Returns Policy when necessary. Any changes will be posted on this page.

12. Contact Us

For refund or order-related questions, please contact Matewed through the contact information available on our website.

Matewed
Website: matewed.com